When a breakdown occurs, you want to make sure you’re not stuck with headaches and a big bill. At RED Shield, we make the claims process a breeze and help you through every step of the process!
AMAZING CUSTOMER SERVICE
At RED Shield, we do our best to optimize our customer experience—from having low wait times to employing friendly American-based customer service representatives. A phone call to RED Shield’s customer service team should make you realize we truly believe in the “service” part of customer service.
Our customer service team will do everything we can when you really need us—in the event of a breakdown. Our staff is trained to do everything they can to help assist customers—from helping them with arranging roadside assistance to walking them through the claims process. It is our mission to serve our customers and leave them better off than they found us.
For over 5 years, we have administered thousands of service contracts to consumers nationwide. During that time, we have maintained some of the highest resolution rates in the industry. Our goal is to ensure every single claim is processed fast and fair. We actively stay in touch with customers during the claim process to walk them through the entire process, from the initial filing to payment.
BEST PROTECTION PLANS ON THE MARKET
Our leadership and executive team have compiled years of experience and feedback from customers to create the most customer-friendly protection plans in the service contract industry.
From the highest limits of liability and the best roadside options, all of our protection plans are built to favor our most important asset: our customers.
Many of our competitors are not insured. This means that if something would happen to that company, the customer would be out of luck. RED Shield is fully insured through a Contractual Liability Insurance Policy (CLIP) issued through Wesco Insurance Company, which is a subsidiary of AmTrust Financial and has an “A” rating on the AmBest Index.
Each RED Shield contract holder can take comfort knowing we are backed by one of the most stable insurers in the industry.
REPAIR COSTS WITHOUT RED SHIELD
FRONT END REPAIR
It’s important to get a protection plan as soon as possible. If you wait too long, it may be too late. Ask your dealer representative about purchasing a money-saving RED Shield Protection Plan today!